All questions related to your profile and managing it

• How can I change my password? 432
• I play in several clubs, can I have a single login? 255
• I have a single account across several clubs, how do I choose which club to display? 200
• A family member wants to become a member, can I add them? 144
• How do I book for a family member? 26
• I've lost my password. How can I recover it? 233
• How do I change my profile photo and information? 17
• I have several accounts: how do I merge them into a single login? 23
• How do I change the site language? 19
• How do I set my personal access code? 22
• My data: download, leave the club, delete my account 24
• How do I become a club member online? 34

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 150
• Why are some cells pink on the board? 371
• How can I make a booking 943
• How can I book with a guest? 269
• How can I edit a booking? 200
• How can I delete a booking? 300
• All courts are occupied. Can I join the waiting list? 81
• What payment methods are available to me for a booking? 100
• How to create an open booking 53
• How to join an open match 39
• Where can I find the court access code (door code)? 12
• How do I withdraw from an open match? 10
• How do I view my booking history? 16
• How do I see the weekly schedule? 23
• How do I find and book at another club? 22

How do I register for a camp or a school?

• Sign up for a tennis lesson 100

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 17
• How do I pay for a booking with my wallet? 14
• How do I split the payment with my partner? 14
• How do I use my restaurant vouchers? 16
• How do I view and pay my invoices? 17
• How do I download my certificates? 22
• How do I send money from my wallet to another member? 41

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 15
• How do I join my club's WhatsApp groups? 14
• How do I take part in the Défi-Plugin (challenge tournament)? 14

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 21
• How do I turn on dark mode? 20
• How do I install the Plugin.ch mobile app? 14
• How do I choose the notifications I receive on my phone? 28
• Where can I find the messages sent by my club? 32

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 19
• The administration home page 26

• Manage access 55
• Manage membership cards 38
• Manage clubhouse 22
• Manage restaurant credit 23
• Manage email sending 23
• Manage invoicing 35
• Manage member groups 15
• Manage registrations 19
• Manage special days 17
• Manage offers 18
• Manage online payments 20
• Manage billing regions 21
• Manage the club manager 28
• Manage challenge tournaments 16
• Manage RFID validation 31
• Manage general settings 16
• Setting up the accounts (general ledger) 27
• Configure EBICS: connect Plugin.ch to your bank 29
• Gate access log 37
• Manage multiple buildings 19

• Create a new court 27
• Manage court groups 33
• Manage booking periods 38
• Manage court usage 42
• List, edit, or delete a court 25
• Manage sports 26
• Close courts 42

• Create a new season 22
• Edit or delete a season 32
• Open the winter season by copying last season 13
• Link a sport to a season 32

• Manage recurrence authorizations 27
• Manage restrictions 28
• Manage subscription type 53
• Create booking prices: per session or per season 12
• Check rates with the rate grid 38
• Manage non-member and pay-as-you-go deductions 28
• Booking without a subscription: the guest subscription 25

• Create an item 27
• Assign an item to a member 18
• Edit or delete an item 15
• Delete an item assigned to a member 20
• Import linked items from Excel 29

• Display the member list 37
• Create a new member 38
• View a member's detailed information 41
• Display a member's operational data 29
• Manage member subscriptions 25
• Import member data 23
• Print member cards 14
• Print and export the member list 17
• Charge an item to a member or a group 15
• Link a member to a group 9
• Edit and delete a member 16
• Search for a member 18
• Managing duplicates: merging two profiles 43
• Managing units to be deducted: personalised hours and non-members 19
• Manage Swiss Tennis licenses 21
• Topping up a member's wallet 38
• Find and reactivate a removed member 22
• Issue a certificate for a member 28
• Managing families 20
• Handling erasure requests (GDPR) 28

• Add a new sponsor 32
• Invoice sponsors 29
• Re-invoice sponsors 11

• Assign and remove a role 30
• Roles and access: create and edit a role 22

• Activating the Lessons module 26
• Creating lesson items 30
• Create, edit, and delete a lesson 23
• Manage lesson groups 16
• Manage lesson enrollments 26
• Prerequisite 37
• Invoice and reminder texts 11
• Teachers' schedule 31
• Grouped payments of registrations (basket) 25
• Change the rate of a registration 39
• Copy a lesson for the next season 37

• Complete management of equipment rental 23

• Find old invoice groups (archives) 34
• Invoice considerations and display 20
• Create invoices 34
• Send invoices by email 30
• Manage payment reminders 17
• Print invoices 24
• List and search invoices 21
• Edit and delete invoices 21
• Invoicing a membership fee or an item: what's the difference? 20
• Automatic reminders for e-mail invoices 37
• Keeping the accounts with the general ledger 37
• Manage family discounts 28
• Import accounts from Excel 30
• Carry an overpayment over to the next invoice 28
• Transit accounts for online payments 48
• How invoice dates are calculated 31
• Annuler une facture ou une ligne déjà comptabilisée 37

• List of bank payments 18
• Processing via bank files 24
• Process a manual payment 18

• Process installments 29

• Managing bookings in the schedule 52
• Configure and use open matches 27
• Manage the set times 19
• Create a promo code and use it 18
• Refund a fixed-hour session that was released and taken again 18
• Moving a booking and creating a recurrence in the schedule 28
• Creating and managing recurrences 21
• The weekly view and the all-sports view 23
• The cash journal and the history of a booking 35
• Manage cash register prices 31
• Offering items with a booking 28
• Deleted bookings and deletion records 18
• Replace a player on a fixed hour 18
• A fixed hour cannot be added: nothing is displayed 27

• Manage automatic emails 19
• Sending bulk emails 24
• Manage messages 27
• History of sent emails 11
• Writing an e-mail with the editor 47
• Birthday and inactive member e-mails 31

• Manage challenge tournaments 14

• Enable partner search 25

• The statistics dashboard 15
• Invoicing bookings from the statistics 29

• Access the program 39
• Booking by a member 36

• Creating and configuring a lesson 39
• Sign up for a tennis lesson 28
• Managing registrations (administrator) 31
• Managing groups and the schedule 21
• Tennis lesson invoicing 28
• Invoicing check and Youth and Sport export 27

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 18
• Adding and editing an employee 37
• Special cases: minor salary, young people, pensioners, LPP 21
• Running the monthly payroll 31
• Entering a compensated absence (army, maternity, illness, accident) 36
• The 13th salary and holidays for hourly employees 21
• Paying salaries and reconciling them with the bank 20
• Correcting an approved payslip 20
• Salary certificates and annual lists 32

You'll find all the questions about booking without an account

• How can I book if I don't have an account 866
• Where can I find available courts in my area? 118
• How can I edit/cancel my booking if I don't have an account? 150